The short answer? “Absolutely!”

AI-powered bots are already starting to change the way we interact with our intranets, but those bots are only as good as the source content they have access to.

It’s the old adage of “Garbage in = garbage out”.

If your site is full of redundant content, duplicate files and dusty old corners that no-one has visited for years, then the smartest tech in the world isn’t going to improve the experience for your users.

Your AI bots will just provide out-of-date or incorrect answers to queries, provide conflicting advice… and user trust will quickly evaporate.

Adding a layer of AI on top of a broken intranet will only amplify the existing problems for your colleagues.

So now is the time to get your house in order and carry out that intranet spring clean you’ve been thinking about for a while.

This isn’t just about good housekeeping; it’s about preparing for a technological leap that will redefine how your employees access information and interact with your organisation.

• Which content can safely be deleted?
• What needs to be updated?
• What’s missing?
• Does the structure still work?
• What’s the governance process?

Being proactive now will lay the groundwork for AI features that help your colleagues to quickly find accurate, relevant and useful content.